Display Of An Electronic Ticket Record

An electronic ticket record held in an airlines database may be displayed either from a retrieved Booking File or with no Booking File present.

From A Retrieved Booking File

Input:                    *HTE
                            (Sample see on page 9)

With No Booking File Present

Electronic ticket records may be displayed with direct inputs, or with the aid of a fill-in-format. Individual airlines may choose to support all or some of the following display inputs.

By Ticket Number

Input:                    *TE/ 0851677108385
                            (Entry must include airline code and serial number)

By Airline Code(or Flight Number)/Date/Board/Off-Name

Inputs:                  *TE/SR/10DEC00AMSZRH-VANDAM

                            *TE/TP/5606/01JAN01LISAMS-DEVRIES

By Airline Code/Date/Mileage Membership Number

Input:                    *TE/BA/20DEC00FF00016050

By Airline Code/Date/Credit Card Number-Name

Input:                    *TE/SN/14DEC00CC375811111111115-JANSEN

By Fill-In-Format

Input:                    *TE

Response:

>*TEF          ELECTRONIC TICKET RECORD RETRIEVAL        @-HELP

                 **NOT ALL FIELDS REQUIRED**                  

      **SEE @HELP FOR SPECIFIC CARRIER SEARCH CRITERIA**      

PLATING CARRIER CODE: ...         TICKET NBR: .............   

                            OR                                

FREQUENT FLYER NBR: ....................                      

CREDIT CARD NBR:    ....................                      

TELEPHONE NBR:      ....................                      

NAME:               .................................         

FLIGHT: ....   DATE: .......  ORIGIN: ...   DESTINATION: ...

Completion of the PLATING CARRIER CODE and one additional field is mandatory. Fields, which require numbers to be input i.e. FREQUENT FLYER and CREDIT CARD, are completed solely with the number i.e. FF and CC should not be included. Help to complete any field may be obtained by entering the @ symbol in that field.

Redisplay The FIF

Input:                    *TEF

Either the response to any display input is the electronic ticket record itself or a ticket record list (see below) if multiple Electronic Ticket Records exist.

Response e.g.:

ELECTRONIC TICKET LIST BY *HTE          

          NAME             TICKET NUMBER

>*TE001   VANHEKEREN/AMR   0854664491022

>*TE002   DEBIE/FMR        0854664491023

END OF LIST

Input:                    *TE1     or tab to the prompt

                            Access a record from the list

Input:                    *TEL

                            To redisplay the list

History Of An Electronic Ticket

The history of an electronic ticket record may be viewed.

Input:                    *TEH

Response:

**** HISTORY FOR E-TICKET 125 1677 108371 ****     

                                                   

  CP ACTION     OLD NEW   CR FLT  CL DATE    BRD OFF

   1 ISSUED               BA 0435 C  15OCT00 AMS LHR

1G  0XF6   88888881 N007022     26AUG00 07:43Z     

                                                   

  CP ACTION     OLD NEW   CR FLT  CL DATE    BRD OFF

   1 REVAL                BA 0439 C  14OCT00 AMS LHR

1G  0XF6   88888881 N007022     27AUG00 20:13Z

A history section for each coupon shows the coupon number, the action taken (ISSUED, USED, REVAL, EXCHANGED, VOIDED, REFUNDED), the carrier, flight number, class, date, board and off point.

If a coupon has been exchanged, refunded or voided, the status EXCH, RFND or VOID is shown in the NEW field colon.

The last line of each history section shows the Galileo code (1G), the agency Pseudo City, IATA code, sign-on including check digit, and date and time the message was received.

The example above shows the creation (issue) details of an electronic ticket. The ticket was subsequently revalidated.

Note:

·         Airlines may display history records differently. For details see airline specific instructions.

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Refunded Electronic Ticket Record

If the electronic ticket record is displayed after the refund request was finalised, all coupons will be marked as RFND (refunded) in the USE column as shown below.

TKT: 085 1677 108388     NAME: DEJONGE/AMR           

CC: AX375301500101000                             

ISSUED: 08DEC00          FOP:AX375301500101000

PSEUDO: 0XF6  PLATING CARRIER: SR  ISO: NL  IATA: 88888881    

   USE  CR FLT  CLS  DATE BRDOFF TIME  ST F/B        FARE   CPN

   RFND SR  785  J  10DEC AMSZRH  0715 OK JOW                1

                                                              

FARE: EUR  733.00 TAX:   9.50 NL TAX:  24.00 RN TAX:  1.00VV          

TOTAL: EUR  767.50                                            

                                                              

AMS SR(EH)ZRH M480.44JOW  NUC 480.44 END ROE2.495587

 

Refund Screen 3

The top part of the 3^rd screen will be completed by the system only when payment was made with three credit cards.

The display shows in any case the system calculation for the total refund due either by credit and/or cash.

>*TRN3                                        PAGE 3 OF 4   

CREDIT CARD CODE     CARD NUMBER                            

EXPIRY DATE   ....  REFUND AMOUNT  ........                 

TOTAL CREDIT REFUND DUE 767.50                              

TOTAL CASH REFUND DUE   0.00                                 

                                                            

                                                            

                            FOURTH MIR FREETEXT SCREEN Y/N  .

 

Refund Screen 4

This screen is used only if additional data is required for the Refund MIR (Machinable Interface Record) transfer into a back-office system. Any required data is completed as free format text as defined by your back-office provider. For sample inputs see Formats Guide DOCS 21. Please note that the REFUND must be set to YES on the MIR Options and Type Table (MMOD, level second only).

>*TRN4   MIR FREEFORM DATA                    PAGE 4 OF 4     

DI-  .........................................................

DI-  .........................................................

DI-  .........................................................

DI-  .........................................................

DI-  .........................................................

DI-  .........................................................

DI-  .........................................................

DI-  .........................................................

DI-  .........................................................

DI-  .........................................................

DI-  .........................................................

DI-  .........................................................

If the screen is accessed by error <ENTER> will complete the function.

Exchange An Electronic Ticket

It is possible to exchange an electronic ticket for either another electronic ticket or a paper ticket. It is not possible to exchange a paper ticket for an electronic ticket.

The procedure is much the same as for non-electronic ticketing, in that the normal exchange fill-in-format is requested with the FEX modifier and then completed.

The differences are:

·         the ticket number must be added to the FEX modifier

·         the exchange fill-in-format is partially completed on display

Procedure:

Step 1                Amend flights in the original Booking File or create a new Booking File as necessary.

Step 2                Obtain and file a fare for the revised itinerary in the normal way. (Ensure only new taxes required with regard to exchange ticketing are included.) End the transaction and redisplay the Booking File.

Step 3                Display the Electronic Ticket Record in another window in order to record its details in the exchange fill-in-format.

Step 4                Request the exchange fill-in-format by using the normal FEX modifier, but adding the ticket number to the input. To exchange the ticket for an electronic one, ensure the ET modifier is added. To exchange the ticket for a paper ticket, omit the ET modifier.

Input e.g.:             TMU1FEX1251677108392/DTD/ET

 

or                         TKP2P2FEX1251677108403/DTD/ET

 

Note:                    It is only possible to reissue one ticket per transaction. When the BF contains more than one passenger, it is necessary to deal with each ticket as a separate transaction. Separate filed fares are required for each passenger.

Response:            (see following page)

 

Exchange Screen Response:

>*EX **TICKET FOR**: EXCHANGE/EASYMR               PSGR  1/ 1  

  NEW FARE: EUR  1059.00  EQUIV: EUR                           

  TX1:   0.00    TX2:   0.00    TX3:   0.00    TX4:   0.00     

 *EXCH TICKET*: TICKET NUMBER   THRU  TICKET NUMBER  NO. CPNS  

                12516771083921   .    ..............    01     

  COUPONS FOR  TKT1: 2...   TKT2: ....  TKT3: ....  TKT4: .... 

  PD TAXES 1: ...... .. 2: ...... .. 3: ...... .. 4: ...... .. 

  PD TAXES 5: ...... .. 6: ...... .. 7: ...... .. 8: ...... .. 

  TTL VALUE: ........... BSR: ...... ORIG FOP: ............... 

 *ORIG ISSUE*: TICKET NUMBER   ORG/DES  CITY  DATE   IATA CODE 

               ..............  .../...   ...  .......  .......

The top part of the fill-in-format is completed as usual with the new fare and any new taxes (if applicable). In addition, the TICKET NUMBER, NO. CPNS and COUPONS FOR TKT fields are already completed.

Other fields should be completed exactly as for a non-electronic ticket exchange.

On ENTER, the usual Additional Collection or Refund fill-in-format will be presented, and must be completed as normal.

Electronic Ticket Records

Two electronic ticket records will now exist in the carrier’s internal database. If the original electronic ticket record is displayed, the exchanged coupons will be recorded as EXCH (exchanged) in the USE column e.g.

TKT: 125 1677 108392     NAME: EXCHANGE/EASYMR                 

                                                               

ISSUED: 19SEP00          FOP:CASH                               

PSEUDO: 0XF6  PLATING CARRIER: BA  ISO: NL  IATA: 88888881     

   USE  CR FLT  CLS  DATE BRDOFF TIME  ST F/B        FARE   CPN

   USED BA  423  C  10DEC AMSLHR  0715 OK COW1               1 

   EXCH BA 1474  C  14DEC LHRGLA  0815 OK COW1               2 

                                                               

FARE: EUR 1112.00 TAX:   9.50 NL TAX:  24.50 GB TAX:  10.50 UB 

TOTAL: EUR 1156.50                                             

                                                                

AMS BA LON BA(EH)GLA 5M728.84COW1  NUC 728.84 END ROE2.495667

Voiding An Electronic Ticket

An electronic ticket may be voided on the date of issue if no alterations have been made. If the voiding request is successful, a positive VOID response will be received, and the ticket is marked as VOID on the TINS report.

Input:                    TRV/08516771083851
Void electronic ticket number, to include 3 digit airline code, electronic ticket number with check digit.

Response:           

TICKET NO. 0851677108385 CHANGED TO VOID STATUS
>TRV/08516771083851

If the Electronic Ticket Record is displayed, all coupons will be recorded as VOID in the USE column.

TKT: 085 1677 108385     NAME: EXAMPLE/OPTAT                  

                                                               

ISSUED: 13SEP00          FOP:CASH                             

PSEUDO: 0XF6  PLATING CARRIER: SR  ISO: NL  IATA: 88888881    

   USE  CR FLT  CLS  DATE BRDOFF TIME  ST F/B        FARE   CPN

   VOID SR  785  J  10DEC AMSZRH  0715 OK JOW               1

                                                              

FARE: EUR  733.00 TAX:   9.50 NL TAX:  24.00 RN TAX:   1.00VV          

TOTAL: EUR  767.50                                            

                                                               

AMS SR(EH)ZRH M480.44JOW  NUC 480.44 END ROE2.495587

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Revalidation Of An Electronic Ticket

Revalidation requests may be made for an electronic ticket following the tariff and IATA regulations (i.e. same carrier, same routing, etc.) It is not possible to revalidate past date segments or from a definite flight to an open segment. 

Procedure:

1.     Any flight no longer required must be cancelled and the required one booked in the normal way either in the original or in a new Booking File. The Booking File must then be end-transacted and redisplayed. It is not necessary to have a filed fare in the Booking File for revalidation.

2.     Only coupons with status OPEN in the electronic ticket record can be revalidated.

Before revalidation, the electronic ticket record shows the old flight reservation.

TKT: 082 1677 108371     NAME: SMITH/JOHNMR                  

                                                              

ISSUED: 13JAN01          FOP:CASH                             

PSEUDO: 0XF6  PLATING CARRIER: SN  ISO: NL  IATA: 88888881    

   USE  CR FLT  CLS  DATE BRDOFF TIME  ST F/B        FARE   CPN

   OPEN SN 2402  C  23MAR AMSBRU  0810 OK  Y                 1

                                                              

FARE: EUR  426.00 TAX:   9.50 NL TAX:  24.00 RN TAX:  1.00VV          

TOTAL: EUR 460.50                                            

                                                              

AMS SN(EH)BRU M170.70Y  NUC 170.70 END ROE2.495587

3.     Revalidate each segment with the appropriate entry to make sure the passenger can check-in for the new desired flight without any delay.

Input e.g.:       TKRETS1/TN0821677108371/C1
Revalidate segment number 1 quoting ticket number and coupon to be revalidated.

TKRETS2/TNIN0851672108385/C2
To revalidate an infant ticket IN is added after TN.

Response:      ELECTRONIC TICKET REVALIDATED

Notes:

·         If the electronic ticket record is redisplayed, the new flight is shown.

·         If multiple segments require revalidation, they must be done one at a time.

Automated Refund Of An Electronic Ticket

When a refund request is made, the airline returns data in the form of a fill-in-format. This fill-in-format can be requested and completed by the issuing agent. When the final ENTER is made, a refund message is sent to the airline who may accept or reject it. Please mind that the airline does not make any verification on the tariff rules or the refund amount. Do enter the correct data is the agents responsibility.

Input:                    TRNE08516771083884/20AUG00
Refund electronic ticket number, to include 3 digit airline code, electronic ticket number with check digit and date ticket was issued.

Response Refund Screen 1:

>*TRN1                                              PAGE 1 OF 4

DATE OF REFUND: 13JAN01 ORIGINAL COMM RATE  7.00 CURRENCY EUR  

ISSUE DATE OF REFUNDED DOC 08DEC00 AIRLINE  SR  DOM/INT I      

PASSENGER NAME DEJONGE/AMR                             

DOCUMENT NUMBER 08516771083884 THRU   DOC                      

UNUSED COUPONS FOR DOC1:  1     DOC2:        DOC3:              

UNUSED COUPONS FOR DOC4:        DOC5:        DOC6:             

CASH AMT EX TAX PAID             CASH AMOUNT USED     ...1).... 

CREDIT AMT EX TAX PAID   733.00  CREDIT AMOUNT USED   ...2)... 

TOTAL TAX AMOUNT PAID     34.50  CANCELLATION CHARGE  ...3)... 

UNUSED TAXES TO BE REFUNDED Y/N  4)

Above is the first of four refund screens. Certain fields of the fill-in format are already completed. Remaining fields should be completed as necessary.

1)     Cash amount used
Complete when form of payment was other than credit card. For full refund, enter 0.00

2)     Credit Amount used
Complete when form of payment was credit card. For full refund, enter 0.00

à Continued next page.

3)     Cancellation Charge
When a cancellation charge is to be applied to the transaction, tab to this field and enter the appropriate amount converted into EUR; e.g. 100.00
If no cancellation charges is applied, leave blank.

4)     Unused Taxes to be refunded
Tab to this field and enter Y or N as appropriate and ENTER.

If an error is made on a refund screen, it may be redisplayed with *TRN.

Previous screens may be redisplayed by inputting the screen number e.g. *TRN1.

If the first screen is completed correctly, the tax screen is displayed, if you selected Y for unused taxes to be refunded, otherwise second refund screen is displayed (see next page).

Refund Tax Screen

>*TRNTAX                                                      

TX1  1).... 2). TX2  ....... .. TX3  ....... .. TX4  ....... ..

TX5  ....... .. TX6  ....... .. TX7  ....... .. TX8  ....... ..

TX9  ....... .. TX10 ....... .. TX11 ....... .. TX12 ....... ..

TX13 ....... .. TX14 ....... .. TX15 ....... .. TX16 ....... ..

TX17 ....... .. TX18 ....... .. TX19 ....... .. TX20 ....... ..

BT01  3).  4).....   BT02  ...  .......   BT03  ...  .......  

BT04  ...  .......   BT05  ...  .......   BT06  ...  .......  

BT07  ...  .......   BT08  ...  .......   BT09  ...  .......  

BT10  ...  .......   BT11  ...  .......   BT12  ...  .......  

BT13  ...  .......   BT14  ...  .......   BT15  ...  .......  

BT16  ...  .......   BT17  ...  .......   BT18  ...  .......  

BT19  ...  .......   BT20  ...  .......

1)     Enter amount of tax as applicable e.g. 9.50

2)     Enter the two letter tax code e.g. NL

3)     If Breakdown Tax (ZP-tax) has to be refunded, you have to specify the city code; enter the city code e.g. JFK

4)     Enter the USD Breakdown amount e.g. 2.75

If previous screen(s) is completed correctly, the second refund screen will be displayed:

Refund Screen 2

>*TRN2   A/L AUTHORITY  1)..................         PAGE 2 OF 4

REFUNDED PFC AIRPORT CODE AND CHARGE INDICATOR                

PFC1  2).  3)  PFC2  ...  .   PFC3  ...  .   PFC4  ...  .     

CREDIT CARD CODE AX  CARD NUMBER 375301500101000              

EXPIRY DATE   1202  REFUND AMOUNT  4)......                    

CREDIT FOP CODE  5) NUMBER         5)                         

EXPIRY DATE   5)..  REFUND AMOUNT  6)......                   

COMM PERCENT/AMOUNT ON CANCELLATION CHARGE  7).../  8)......  

TOUR CODE     9)         NET Y/N  N NET FARE AMT    11)       

TOTAL CREDIT REFUND DUE 767.50    é                            

TOTAL CASH REFUND DUE   0.00      10)      THIRD SCREEN Y/N  12)

The TOTAL REFUND DUE, calculated from the information on the previous screen(s), is shown on this screen.

The example above is with a credit card payment, hence the filled-in credit card details are for illustration in bold print.

1)     Airline authority code if such has been obtained. Maximum 15 characters

2)     If applicable, complete with PFC airport code e.g. JFK

3)     PFC amount e.g. 3

4)     Enter REFUND AMOUNT without currency code for first credit card used

5)     If payment was by 2 credit cards, details of the second card will automatically be filled in these fields

6)     Complete with refund amount for 2^nd credit card if used

7)     Not applicable (yet) for Dutch market as per BSP decision. Leave blank

8)     Not applicable (yet) for Dutch market as per BSP decision. Leave blank

9)     Automatically completed if TC modifier was originally entered

10)  Automatically completed: N if No Net Fare, Y if Net Fare is applicable

11)  Automatically completed: Net Fare Amount if applicable

12)  Access of third screen is only necessary if form of payment was with three credit cards, by inputting Y. Otherwise input N

The third refund screen for our example is not relevant, so the N is input.

Response:

                           

AUTOMATED REFUND NOTICE ISSUED                  

CREDIT CARD AX 375301500101000     AMOUNT 767.50

 

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