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Saturday, June 1, 2013

Electronic Ticketing


Galileo

Formats Guide

 SUMMARY
 INTRODUCTION ELECTRONIC TICKETING .................... 2
Printer Linkage.............................................................................................................. 3
BSP Support Document Default & Reporting.......................................................... 3
Support Document Print Table................................................................................... 4
BSP Electronic Ticketing Table.................................................................................. 5
Booking File Creation For An Electronic Ticket....................................................... 6
Electronic Ticket, Itinerary And MIR Production...................................................... 9
Effects Of Electronic Ticketing On The Booking File........................................... 10
Effects Of Electronic Ticketing On The TINS Report............................................ 12
Unsuccessful Electronic Ticket Request................................................................ 13
Electronic Ticket Support Documents.................................................................... 15
Retransmission Of Support Documents................................................................. 17
Revalidation Of An Electronic Ticket....................................................................... 18
Automated Refund Of An Electronic Ticket........................................................... 19
Exchange An Electronic Ticket................................................................................. 24
Voiding An Electronic Ticket.................................................................................... 26
Display Of An Electronic Ticket Record.................................................................. 27
History Of An Electronic Ticket................................................................................ 29

F  Overview of the Galileo procedure on electronic ticketing in GIS... GC*401/46
F  SR/QFB group procedure on electronic ticketing in GIS................... GC*SR/19
F  BA/DI procedure on electronic ticketing in GIS................................ GC*BA/290

 INTRODUCTION ELECTRONIC TICKETING


Electronic ticketing is being introduced by increasing numbers of airlines and is a method of eliminating physical paper tickets. Alitalia (AZ), British Airways (BA), Deutsche BA (DI), Crossair (LX), Sabena (SN), Swissair (SR), TAP Air Portugal (TP) and United Airlines (UA) are the first airlines to offer you electronic ticketing through the Galileo® system in the Dutch market.

Electronic ticketing is an additional function, which is available through the Galileo Document Production system. With electronic ticketing, instead of paper flight coupons being issued for a passenger when a ticketing command is made, an electronic ticket record is created in the validating carrier's database. The passenger is then able to arrive at the airport, simply provide proof of identity and the appropriate boarding pass will be issued.

Galileo provides the following functionality to support electronic ticketing:

·         Production of electronic ticket records
·         Issuance of Agent and Passenger Coupons
·         Access to electronic ticket records held within an airline's system
·         Exchange electronic tickets into another electronic ticket or into a paper ticket
·         Revalidate electronic ticket records
·         Refund electronic ticket records
·         Void electronic ticket records

With this brochure, we provide you the formats, which have been developed to support electronic ticketing.

Printer Linkage

ATB Agencies

Linkage for ATB ticketing agencies remains the same and no new special linkage is necessary by the user.

OPTAT Agencies

Linkage to OPTAT ticket printed devices remains the same. However support documents must be directed to the designated itinerary printer. The linkage to the designated itinerary printer is changed by adding an E to the normal input.


Input e.g.:             HMLMC70F7EDIE
                 (C70F7E is GTID of the itinerary printer.)

Linkage to an OPTAT and designated itinerary printer is shown below.
CRT      TKT DEV  ST FM / ITN DEV  ST FM /  
C70F61   C70F7CD  U  T    C70F7ED  U  IE

BSP Support Document Default & Reporting

The support documents, such as agent, passenger receipt, credit card charge form and refund notice may be produced as required by
BSP-NL and/or the agency.
·         For OPTAT agents the support documents are printed on the agent's designated itinerary printer.
·         For ATB agents the support documents are printed on ATB coupons and Stock Control Numbers (SCN) are used in sequential order.
For each electronic ticket issued a form serial number is used from the same range as with paper tickets. When an electronic ticketing request fails, an option to revert to a paper ticket or cancel the ticketing transaction is offered.
All stock numbers and serial numbers used need to be reported to BSP, whereas in general no hardcopy of documents need to be attached to the report for electronically issued tickets. Please revert to BSP-NL documentation for reporting instructions and handling out Legal Notices and Conditions of Contract to passenger, etc.

Support Document Print Table

The support document print table is set-up by default according the
BSP-NL requirement. Each agency will have a support document print table, which can be displayed by all users with the entry HMET. This enables the agency to control which documents will print which printer they will print to and the printer status.

Input:                    HMET

Response:
>HMET/  XF6                                                   
                            REQUIRED BY:                     
COUPON      GTID     TYPE   BSP  AGENCY   STATUS  PRINT NOW  
AGENT CPN   C2979B    ITN   Y       Y       U         Y      
PSGR RCPT   C2979B    ITN   O       Y       U         Y      
CHG  FORM   C2979B    ITN   Y       Y       U         Y      
       ¦                  ¦              ¦         ¦              ¦                ¦                ¦
       1                 2             3        4             5               6               7
1.     List of support documents (only those which BSP designates as mandatory or optional are displayed)
2.     GTID to which each document is printed
3.     Form type of printer
For ATB agents this will be TKT (designated ATB printer)
For OPTAT agents it will be ITN (designated itinerary printer)
4.     BSP print option for each document as Y (required) or O (optional)
5.     Agency print option for each document is set to Y as required by BSP and/or the airline.
6.     Status of printer U (up) or D (down)
7.     Default is set as Y to print documents at TKP

BSP Electronic Ticketing Table

A BSP table is set up by Galileo for each BSP. This determines the electronic ticket types supported by BSP and which electronic support documents are required by BSP.
The electronic ticket table provides one source of display to determine what airlines offer electronic ticketing through Galileo and what their default is.

Input:                    CGET

Response:
ELECTRONIC TICKETING - 009 NL                        ï 1
TKT TYPES                                           ï 2
ATB - Y                                            
OPTAT - Y                                          
DOCUMENT TYPES                                     
AUD - N  AGT - Y  PAX - O  UCF - Y  EXC - N  REF – N ï 3
                                                   
DEFAULT KEY: P-PAPER TKT   E-ELECTRONIC TKT                                  
CARRIERS  DEFAULT POSACK ELIGIBLE
   AZ        P       Y      N                  
   BA        P       Y      N 
   LX        P       N      N                                                
   SN        P       N      N 
   SR        P       N      N 
   TP        P       N      N
   UA        P       Y      N
       ¦                  ¦                ¦              ¦
       4                 5               6             7

ï 1      BSP country indicator 009 and NL
ï 2      Supported electronic ticket types
ï 3      Electronic ticketing support documents types available
4              Participating carriers
5              Ticketing default P (paper) E (electronic)
6              Positive acknowledgement from the airline required if set to Y
7              If carrier requires validation of eligibility of segments prior to ticketing this is set to Y otherwise N

Booking File Creation For An Electronic Ticket


The airlines that participate in electronic ticketing on Galileo may respond with an 'E' indicator if the sold segment is eligible for electronic ticketing. All of the segments to be ticketed electronically must be eligible, whereas they must not necessarily show the 'E' indicator as this is subject to carriers own definition.

Initial Sell response

1. SN  2402 C  23MAR AMSBRU HS1  0810   0855  O        E FR
*NON SMOKING FLIGHT*
……

Retrieved Booking File

M9CG0Y/JJ AMSNH N007022 AG 81237995 13JAN                 
  1.1SMITH/JOHNMR                                 
 1. SN 2402 C  23MAR AMSBRU HK1  0810   0855  O*       E FR
** VENDOR LOCATOR DATA EXISTS **       >*VL               
FONE-AMST*023 5675333 GALILEO TESTBOEKING                
TKTG-T*

The 'E' indicator is also shown on the carrier specific timetable:
TTSN2402/23MAR

SN 2402  FRIDAY       23 MAR 01                               
--------------------------------------------------------------
 BRD TIME   T D/I  OFF TIME    T D/I   FLY/GROUND      EQP   E
 AMS 0810      I   BRU 0855       I     :45            321   E
--------------------------------------------------------------
TOTAL FLYING TIME  AMS - BRU       :45                        
--------------------------------------------------------------
CLASSES                                                       
AMS-BRU J  C  D  Y  M  L  H  K  B  V



Name Field & Mileage Membership

In order to assist airlines systems to automatically identify the booking it is strongly recommended that the Booking File name field contains the passengers full first name.
In all cases where a Frequent Flyer/Mileage Membership number is entered, the name must match the name on the card.

This practice will greatly assist passengers who check in at self-service check-in machines and/or who are using a Frequent Flyer/Mileage Membership card as the means of identification.

SSR FOID

With the input of a SSR FOID (Form Of IDentification) an ID may be added as identification at the airport. This is particularly recommended if the identification the passenger wishes to use differs from the data in the Booking File; e.g. form of payment is a company CC and passenger uses personal CC as ID.

SI.P1/SSRFOIDBAHK1/CC375811111111115
Passenger 1 will use credit card as form of ID for airport identification





Before requesting an electronic ticket, the following should be checked:

1.     A vendor locator has been returned to the Booking File (see *VL).
2.     All booked segments to be ticketed either show an E indicator or are eligible for electronic ticketing.
3.     The fare quote is based on eligible segments for the respective plating/validating carrier.

Notes:
·         Claim PNRs may not have the E indicator but the flights may be eligible for electronic ticketing
·         Passive segments will not have the E indicator but may be eligible for electronic ticketing.
·         OPEN and waitlisted segments will not show an E but may also be eligible for electronic ticketing (no YY possible)
·         Within the same fare quote a maximum of four (4) segments incl. ARUNK and eight (8) passenger are selected.
Refer to the individual carrier briefing for details on the determination of eligible flights.

Electronic Ticket, Itinerary And MIR Production

TKPET                  Create electronic ticket, print itinerary (if linked), issue MIR (if linked) and print support documents from retrieved BF for all passengers on all segments.

TKP1P2/ET           Create electronic ticket, print itinerary (if linked), issue MIR (if linked) and print support documents using filed fare number 1 for passenger number 2.

Ticket Modifiers

The ticket modifier ET may be used in random order in association with the ticket modifier entry. Refer to DOCS 7 – 10 of your Formats Guide for a full list of ticket modifier formats.

e.g. TMU1ET         Add electronic ticket modifier to filed fare number 1.

Notes:
·         If the carriers default is set to paper (see HMET display), you must use the electronic ticket modifier ET to request an electronic ticket.
·         If the carriers default is set to electronic, no additional formats are required to request an electronic ticket. If a paper ticket is required instead of an electronic ticket, the modifier PT must be used.

At TKP, Galileo checks that the segment(s), ticket type and carrier(s) are applicable for the request, and the plating carrier in the request matches the (interline) carrier code of all segments held in the filed fare requested for ticketing. If all checks are positive, an electronic ticket number is assigned from the TINS table and the request is sent by a link to the plating/validating carrier’s internal electronic ticketing database.

If the request is accepted by the carrier, an electronic ticket record is created and the following response is returned.

ELECTRONIC TKT GENERATED TTL FARE  EUR   460.50
SUPPORTING DOCUMENTS GENERATED                
RECORD LOCATOR: M9CG0Y                        
-------------------------------------

Effects Of Electronic Ticketing On The Booking File

On retrieval of the Booking File, the fact that an electronic ticket has been generated is reflected in the following places:

·         The face of the Booking File
·         Filed Fare
·         History

Face Of The Booking File

M9CG0Y/JJ AMSNH N007022 AG 81237995 13JAN                    
1.1SMITH/JOHNMR                                           
 1. SN  2402 C  23MAR AMSBRU HK1  0810   0855  O*       E FR 
** FILED FARE DATA EXISTS **           >*FF                 
** VENDOR LOCATOR DATA EXISTS **       >*VL                 
** SERVICE INFORMATION EXISTS **       >*SI                 
** TINS REMARKS EXIST **               >*HTI                
** ELECTRONIC DATA EXISTS **           >*HTE                
FONE-AMST*023 5675333 GALILEO TESTBOEKING              
TKTG-T*AMS 13SEP1632Z JJ AG

Tabbing to the prompt >*HTE, displays the electronic ticket record held in the validating carriers internal electronic ticketing database.

Sample *HTE Display:
TKT: 082 1641 108382     NAME: SMITH/JOHNMR                   
ISSUED: 13JAN01          FOP:CASH                             
PSEUDO: 0XF6   PLATING CARRIER: SN  ISO: NL  IATA: 88888881    
   USE  CR FLT  CLS  DATE BRDOFF TIME  ST F/B        FARE   CPN
   OPEN SN 2402  C  23MAR AMSBRU 0810  OK Y                  1
                                                               
FARE: EUR  426.00 TAX:  9.50 NL TAX:  24.00 RN  TAX:  1.00VV          
TOTAL: EUR  460.50                                            
                                                              
AMS SN(EH)BRU M170.70Y  NUC 170.70 END ROE2.495587

The electronic ticket record for a credit card transaction shows the credit card number and the approval code in FOP (Form Of Payment) box.


In a multiple-passenger Booking File, *HTE produces a ticket record name list.

ELECTRONIC TICKET LIST BY *HTE          
          NAME             TICKET NUMBER
>*TE001   HUIGEN/AMR       0821641491022
>*TE002   DEJONG/FMR       0821641491023
END OF LIST

Tabbing to the relevant prompt accesses the electronic ticket record for each passenger. Alternatively the input i.e. *TE1 may be used from anywhere within the Booking File to access the appropriate electronic ticket record.

Filed Fare

In the filed fare, an E following the fare status codes as shown below indicates the generation of an electronic ticket.

FQ1  - S1                                      AP 13JAN01 JJ/AG
 P1  SMITH/JOHNMR                    G   E   0821641108382

History

In the *HTI history display, ET indicates the generation of an electronic ticket.

** NO HISTORY TIN DATA **                              
** CURRENT TIN DATA **                              
SMITH/JOHNMR-/0821641108382/-EUR/460.50/ET

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