Revalidation requests may be made for an electronic ticket following the tariff and IATA regulations (i.e. same carrier, same routing, etc.) It is not possible to revalidate past date segments or from a definite flight to an open segment.
Procedure:
1. Any flight no longer required must be cancelled and the required one
booked in the normal way either in the original or in a new Booking File. The
Booking File must then be end-transacted and redisplayed. It is not necessary
to have a filed fare in the Booking File for revalidation.
2. Only coupons with status OPEN in the electronic ticket record can be
revalidated.
Before revalidation, the electronic
ticket record shows the old flight reservation.
TKT: 082 1677 108371 NAME: SMITH/JOHNMR
ISSUED: 13JAN01 FOP:CASH
PSEUDO: 0XF6 PLATING CARRIER: SN ISO: NL
IATA: 88888881
USE CR FLT CLS
DATE BRDOFF TIME ST F/B FARE
CPN
OPEN SN 2402 C
23MAR AMSBRU 0810 OK Y 1
FARE: EUR 426.00 TAX:
9.50 NL TAX: 24.00 RN TAX:
1.00VV
TOTAL: EUR 460.50
AMS SN(EH)BRU M170.70Y NUC 170.70 END ROE2.495587
3. Revalidate each segment with the appropriate entry to make sure the
passenger can check-in for the new desired flight without any delay.
Input e.g.: TKRETS1/TN0821677108371/C1
Revalidate segment number 1 quoting ticket number and coupon to be revalidated.
TKRETS2/TNIN0851672108385/C2
To revalidate an infant ticket IN is added after TN.
Revalidate segment number 1 quoting ticket number and coupon to be revalidated.
TKRETS2/TNIN0851672108385/C2
To revalidate an infant ticket IN is added after TN.
Response: ELECTRONIC TICKET REVALIDATED
Notes:
·
If the electronic ticket record
is redisplayed, the new flight is shown.
·
If multiple segments require
revalidation, they must be done one at a time.
Automated Refund Of An Electronic Ticket
When a refund request is made, the airline
returns data in the form of a fill-in-format. This fill-in-format can be
requested and completed by the issuing agent. When the final ENTER is made, a
refund message is sent to the airline who may accept or reject it. Please mind
that the airline does not make any verification on the tariff rules or the
refund amount. Do enter the correct data is the agents responsibility.
Input: TRNE08516771083884/20AUG00
Refund electronic ticket number, to include 3 digit airline code, electronic ticket number with check digit and date ticket was issued.
Refund electronic ticket number, to include 3 digit airline code, electronic ticket number with check digit and date ticket was issued.
Response Refund Screen 1:
>*TRN1
PAGE 1 OF 4
DATE OF REFUND: 13JAN01 ORIGINAL COMM
RATE 7.00 CURRENCY EUR
ISSUE DATE OF REFUNDED DOC 08DEC00
AIRLINE SR DOM/INT I
PASSENGER NAME DEJONGE/AMR
DOCUMENT NUMBER 08516771083884
THRU DOC
UNUSED COUPONS FOR DOC1: 1
DOC2: DOC3:
UNUSED COUPONS FOR DOC4: DOC5: DOC6:
CASH AMT EX TAX PAID CASH AMOUNT USED ...1)....
CREDIT AMT EX
TAX PAID 733.00
CREDIT AMOUNT USED ...2)...
TOTAL TAX
AMOUNT PAID 34.50
CANCELLATION CHARGE ...3)...
UNUSED TAXES TO BE REFUNDED Y/N 4)
Above is the first
of four refund screens. Certain fields of the fill-in format are already
completed. Remaining fields should be completed as necessary.
1)
Cash amount used
Complete when form of payment was other than credit card. For full refund, enter 0.00
Complete when form of payment was other than credit card. For full refund, enter 0.00
2)
Credit Amount used
Complete when form of payment was credit card. For full refund, enter 0.00
Complete when form of payment was credit card. For full refund, enter 0.00
à Continued next page.
3)
Cancellation Charge
When a cancellation charge is to be applied to the transaction, tab to this field and enter the appropriate amount converted into EUR; e.g. 100.00
If no cancellation charges is applied, leave blank.
When a cancellation charge is to be applied to the transaction, tab to this field and enter the appropriate amount converted into EUR; e.g. 100.00
If no cancellation charges is applied, leave blank.
4)
Unused Taxes to be refunded
Tab to this field and enter Y or N as appropriate and ENTER.
Tab to this field and enter Y or N as appropriate and ENTER.
If an error is made
on a refund screen, it may be redisplayed with *TRN.
Previous screens
may be redisplayed by inputting the screen number e.g. *TRN1.
If the first screen
is completed correctly, the tax screen is displayed, if you selected Y for
unused taxes to be refunded, otherwise second refund screen is displayed (see
next page).
Refund Tax Screen
>*TRNTAX
TX1
1).... 2). TX2 ....... .. TX3 ....... .. TX4 ....... ..
TX5
....... .. TX6 ....... ..
TX7 ....... .. TX8 ....... ..
TX9
....... .. TX10 ....... .. TX11 ....... .. TX12 ....... ..
TX13 ....... .. TX14 ....... .. TX15
....... .. TX16 ....... ..
TX17 ....... .. TX18 ....... .. TX19
....... .. TX20 ....... ..
BT01
3). 4)..... BT02 ... .......
BT03 ... .......
BT04 ...
....... BT05 ...
....... BT06 ...
.......
BT07 ...
....... BT08 ...
....... BT09 ...
.......
BT10 ...
....... BT11 ...
....... BT12 ...
.......
BT13 ...
....... BT14 ...
....... BT15 ... .......
BT16 ...
....... BT17
... ....... BT18
... .......
BT19
... ....... BT20
... .......
1)
Enter amount of tax as
applicable e.g. 9.50
2)
Enter the two letter tax code
e.g. NL
3)
If Breakdown Tax (ZP-tax) has
to be refunded, you have to specify the city code; enter the city code e.g. JFK
4)
Enter the USD Breakdown amount
e.g. 2.75
If previous
screen(s) is completed correctly, the second refund screen will be displayed:
Refund Screen 2
>*TRN2 A/L AUTHORITY 1).................. PAGE 2 OF 4
REFUNDED PFC AIRPORT CODE AND CHARGE
INDICATOR
PFC1
2). 3) PFC2
... . PFC3
... . PFC4
... .
CREDIT CARD CODE AX CARD NUMBER 375301500101000
EXPIRY DATE 1202 REFUND AMOUNT
4)......
CREDIT FOP CODE 5)
NUMBER 5)
EXPIRY DATE 5).. REFUND AMOUNT
6)......
COMM PERCENT/AMOUNT ON CANCELLATION
CHARGE 7).../ 8)......
TOUR CODE 9) NET Y/N N NET FARE AMT 11)
TOTAL CREDIT REFUND DUE 767.50 é
TOTAL CASH REFUND DUE 0.00
10) THIRD SCREEN Y/N 12)
The TOTAL REFUND
DUE, calculated from the information on the previous screen(s), is shown on
this screen.
The example above
is with a credit card payment, hence the filled-in credit card details are for
illustration in bold print.
1)
Airline authority code if such
has been obtained. Maximum 15 characters
2)
If applicable, complete with
PFC airport code e.g. JFK
3)
PFC amount e.g. 3
4)
Enter REFUND AMOUNT without
currency code for first credit card used
5)
If payment was by 2 credit
cards, details of the second card will automatically be filled in these fields
6)
Complete with refund amount for
2nd credit card if used
7)
Not applicable (yet) for Dutch
market as per BSP decision. Leave blank
8)
Not applicable (yet) for Dutch
market as per BSP decision. Leave blank
9)
Automatically completed if TC
modifier was originally entered
10) Automatically completed: N if No Net Fare, Y if Net Fare is applicable
11) Automatically completed: Net Fare Amount if applicable
12) Access of third screen is only necessary if form of payment was with
three credit cards, by inputting Y.
Otherwise input N
The third refund
screen for our example is not relevant, so the N is input.
Response:
AUTOMATED
REFUND NOTICE ISSUED
CREDIT
CARD AX 375301500101000 AMOUNT 767.50
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