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Saturday, June 1, 2013

Revalidation Of An Electronic Ticket



Revalidation requests may be made for an electronic ticket following the tariff and IATA regulations (i.e. same carrier, same routing, etc.) It is not possible to revalidate past date segments or from a definite flight to an open segment. 

Procedure:
1.     Any flight no longer required must be cancelled and the required one booked in the normal way either in the original or in a new Booking File. The Booking File must then be end-transacted and redisplayed. It is not necessary to have a filed fare in the Booking File for revalidation.
2.     Only coupons with status OPEN in the electronic ticket record can be revalidated.
Before revalidation, the electronic ticket record shows the old flight reservation.
TKT: 082 1677 108371     NAME: SMITH/JOHNMR                  
                                                              
ISSUED: 13JAN01          FOP:CASH                             
PSEUDO: 0XF6  PLATING CARRIER: SN  ISO: NL  IATA: 88888881    
   USE  CR FLT  CLS  DATE BRDOFF TIME  ST F/B        FARE   CPN
   OPEN SN 2402  C  23MAR AMSBRU  0810 OK  Y                 1
                                                              
FARE: EUR  426.00 TAX:   9.50 NL TAX:  24.00 RN TAX:  1.00VV          
TOTAL: EUR 460.50                                            
                                                              
AMS SN(EH)BRU M170.70Y  NUC 170.70 END ROE2.495587
3.     Revalidate each segment with the appropriate entry to make sure the passenger can check-in for the new desired flight without any delay.

Input e.g.:       TKRETS1/TN0821677108371/C1
Revalidate segment number 1 quoting ticket number and coupon to be revalidated.

TKRETS2/TNIN0851672108385/C2
To revalidate an infant ticket IN is added after TN.

Response:      ELECTRONIC TICKET REVALIDATED

Notes:
·         If the electronic ticket record is redisplayed, the new flight is shown.
·         If multiple segments require revalidation, they must be done one at a time.

Automated Refund Of An Electronic Ticket

When a refund request is made, the airline returns data in the form of a fill-in-format. This fill-in-format can be requested and completed by the issuing agent. When the final ENTER is made, a refund message is sent to the airline who may accept or reject it. Please mind that the airline does not make any verification on the tariff rules or the refund amount. Do enter the correct data is the agents responsibility.

Input:                    TRNE08516771083884/20AUG00
Refund electronic ticket number, to include 3 digit airline code, electronic ticket number with check digit and date ticket was issued.

Response Refund Screen 1:

>*TRN1                                              PAGE 1 OF 4
DATE OF REFUND: 13JAN01 ORIGINAL COMM RATE  7.00 CURRENCY EUR  
ISSUE DATE OF REFUNDED DOC 08DEC00 AIRLINE  SR  DOM/INT I      
PASSENGER NAME DEJONGE/AMR                             
DOCUMENT NUMBER 08516771083884 THRU   DOC                      
UNUSED COUPONS FOR DOC1:  1     DOC2:        DOC3:              
UNUSED COUPONS FOR DOC4:        DOC5:        DOC6:             
CASH AMT EX TAX PAID             CASH AMOUNT USED     ...1).... 
CREDIT AMT EX TAX PAID   733.00  CREDIT AMOUNT USED   ...2)... 
TOTAL TAX AMOUNT PAID     34.50  CANCELLATION CHARGE  ...3)... 
UNUSED TAXES TO BE REFUNDED Y/N  4)

Above is the first of four refund screens. Certain fields of the fill-in format are already completed. Remaining fields should be completed as necessary.
1)     Cash amount used
Complete when form of payment was other than credit card. For full refund, enter 0.00
2)     Credit Amount used
Complete when form of payment was credit card. For full refund, enter 0.00

à Continued next page.


3)     Cancellation Charge
When a cancellation charge is to be applied to the transaction, tab to this field and enter the appropriate amount converted into EUR; e.g. 100.00
If no cancellation charges is applied, leave blank.
4)     Unused Taxes to be refunded
Tab to this field and enter Y or N as appropriate and ENTER.


If an error is made on a refund screen, it may be redisplayed with *TRN.

Previous screens may be redisplayed by inputting the screen number e.g. *TRN1.

If the first screen is completed correctly, the tax screen is displayed, if you selected Y for unused taxes to be refunded, otherwise second refund screen is displayed (see next page).

Refund Tax Screen

>*TRNTAX                                                      
TX1  1).... 2). TX2  ....... .. TX3  ....... .. TX4  ....... ..
TX5  ....... .. TX6  ....... .. TX7  ....... .. TX8  ....... ..
TX9  ....... .. TX10 ....... .. TX11 ....... .. TX12 ....... ..
TX13 ....... .. TX14 ....... .. TX15 ....... .. TX16 ....... ..
TX17 ....... .. TX18 ....... .. TX19 ....... .. TX20 ....... ..
BT01  3)4).....   BT02  ...  .......   BT03  ...  .......  
BT04  ...  .......   BT05  ...  .......   BT06  ...  .......  
BT07  ...  .......   BT08  ...  .......   BT09  ...  .......  
BT10  ...  .......   BT11  ...  .......   BT12  ...  .......  
BT13  ...  .......   BT14  ...  .......   BT15  ...  .......  
BT16  ...  .......   BT17  ...  .......   BT18  ...  .......  
BT19  ...  .......   BT20  ...  .......

1)     Enter amount of tax as applicable e.g. 9.50
2)     Enter the two letter tax code e.g. NL
3)     If Breakdown Tax (ZP-tax) has to be refunded, you have to specify the city code; enter the city code e.g. JFK
4)     Enter the USD Breakdown amount e.g. 2.75





If previous screen(s) is completed correctly, the second refund screen will be displayed:

Refund Screen 2

>*TRN2   A/L AUTHORITY  1)..................         PAGE 2 OF 4
REFUNDED PFC AIRPORT CODE AND CHARGE INDICATOR                
PFC1  2)3)  PFC2  ...  .   PFC3  ...  .   PFC4  ...  .     
CREDIT CARD CODE AX  CARD NUMBER 375301500101000              
EXPIRY DATE   1202  REFUND AMOUNT  4)......                    
CREDIT FOP CODE  5) NUMBER         5)                         
EXPIRY DATE   5)..  REFUND AMOUNT  6)......                   
COMM PERCENT/AMOUNT ON CANCELLATION CHARGE  7).../  8)......  
TOUR CODE     9)         NET Y/N  N NET FARE AMT    11)       
TOTAL CREDIT REFUND DUE 767.50    é                            
TOTAL CASH REFUND DUE   0.00      10)      THIRD SCREEN Y/N  12)

The TOTAL REFUND DUE, calculated from the information on the previous screen(s), is shown on this screen.
The example above is with a credit card payment, hence the filled-in credit card details are for illustration in bold print.

1)     Airline authority code if such has been obtained. Maximum 15 characters
2)     If applicable, complete with PFC airport code e.g. JFK
3)     PFC amount e.g. 3
4)     Enter REFUND AMOUNT without currency code for first credit card used
5)     If payment was by 2 credit cards, details of the second card will automatically be filled in these fields
6)     Complete with refund amount for 2nd credit card if used
7)     Not applicable (yet) for Dutch market as per BSP decision. Leave blank
8)     Not applicable (yet) for Dutch market as per BSP decision. Leave blank
9)     Automatically completed if TC modifier was originally entered
10)  Automatically completed: N if No Net Fare, Y if Net Fare is applicable
11)  Automatically completed: Net Fare Amount if applicable
12)  Access of third screen is only necessary if form of payment was with three credit cards, by inputting Y. Otherwise input N




The third refund screen for our example is not relevant, so the N is input.

Response:
                           
AUTOMATED REFUND NOTICE ISSUED                  
CREDIT CARD AX 375301500101000     AMOUNT 767.50

 

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