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Saturday, June 1, 2013

Refunded Electronic Ticket Record



If the electronic ticket record is displayed after the refund request was finalised, all coupons will be marked as RFND (refunded) in the USE column as shown below.

TKT: 085 1677 108388     NAME: DEJONGE/AMR           
CC: AX375301500101000                             
ISSUED: 08DEC00          FOP:AX375301500101000
PSEUDO: 0XF6  PLATING CARRIER: SR  ISO: NL  IATA: 88888881    
   USE  CR FLT  CLS  DATE BRDOFF TIME  ST F/B        FARE   CPN
   RFND SR  785  J  10DEC AMSZRH  0715 OK JOW                1
                                                              
FARE: EUR  733.00 TAX:   9.50 NL TAX:  24.00 RN TAX:  1.00VV          
TOTAL: EUR  767.50                                            
                                                              
AMS SR(EH)ZRH M480.44JOW  NUC 480.44 END ROE2.495587

 

Refund Screen 3

The top part of the 3rd screen will be completed by the system only when payment was made with three credit cards.

The display shows in any case the system calculation for the total refund due either by credit and/or cash.

>*TRN3                                        PAGE 3 OF 4   
CREDIT CARD CODE     CARD NUMBER                            
EXPIRY DATE   ....  REFUND AMOUNT  ........                 
TOTAL CREDIT REFUND DUE 767.50                              
TOTAL CASH REFUND DUE   0.00                                 
                                                            
                                                            
                            FOURTH MIR FREETEXT SCREEN Y/N  .

 

Refund Screen 4

This screen is used only if additional data is required for the Refund MIR (Machinable Interface Record) transfer into a back-office system. Any required data is completed as free format text as defined by your back-office provider. For sample inputs see Formats Guide DOCS 21. Please note that the REFUND must be set to YES on the MIR Options and Type Table (MMOD, level second only).

>*TRN4   MIR FREEFORM DATA                    PAGE 4 OF 4     
DI-  .........................................................
DI-  .........................................................
DI-  .........................................................
DI-  .........................................................
DI-  .........................................................
DI-  .........................................................
DI-  .........................................................
DI-  .........................................................
DI-  .........................................................
DI-  .........................................................
DI-  .........................................................
DI-  .........................................................

If the screen is accessed by error <ENTER> will complete the function.

Exchange An Electronic Ticket

It is possible to exchange an electronic ticket for either another electronic ticket or a paper ticket. It is not possible to exchange a paper ticket for an electronic ticket.
The procedure is much the same as for non-electronic ticketing, in that the normal exchange fill-in-format is requested with the FEX modifier and then completed.
The differences are:
·         the ticket number must be added to the FEX modifier
·         the exchange fill-in-format is partially completed on display

Procedure:
Step 1                Amend flights in the original Booking File or create a new Booking File as necessary.
Step 2                Obtain and file a fare for the revised itinerary in the normal way. (Ensure only new taxes required with regard to exchange ticketing are included.) End the transaction and redisplay the Booking File.
Step 3                Display the Electronic Ticket Record in another window in order to record its details in the exchange fill-in-format.
Step 4                Request the exchange fill-in-format by using the normal FEX modifier, but adding the ticket number to the input. To exchange the ticket for an electronic one, ensure the ET modifier is added. To exchange the ticket for a paper ticket, omit the ET modifier.

Input e.g.:             TMU1FEX1251677108392/DTD/ET
 
or                         TKP2P2FEX1251677108403/DTD/ET
 
Note:                    It is only possible to reissue one ticket per transaction. When the BF contains more than one passenger, it is necessary to deal with each ticket as a separate transaction. Separate filed fares are required for each passenger.

Response:            (see following page)

 
Exchange Screen Response:
>*EX **TICKET FOR**: EXCHANGE/EASYMR               PSGR  1/ 1  
  NEW FARE: EUR  1059.00  EQUIV: EUR                           
  TX1:   0.00    TX2:   0.00    TX3:   0.00    TX4:   0.00     
 *EXCH TICKET*: TICKET NUMBER   THRU  TICKET NUMBER  NO. CPNS  
                12516771083921   .    ..............    01     
  COUPONS FOR  TKT1: 2...   TKT2: ....  TKT3: ....  TKT4: .... 
  PD TAXES 1: ...... .. 2: ...... .. 3: ...... .. 4: ...... .. 
  PD TAXES 5: ...... .. 6: ...... .. 7: ...... .. 8: ...... .. 
  TTL VALUE: ........... BSR: ...... ORIG FOP: ............... 
 *ORIG ISSUE*: TICKET NUMBER   ORG/DES  CITY  DATE   IATA CODE 
               ..............  .../...   ...  .......  .......

The top part of the fill-in-format is completed as usual with the new fare and any new taxes (if applicable). In addition, the TICKET NUMBER, NO. CPNS and COUPONS FOR TKT fields are already completed.

Other fields should be completed exactly as for a non-electronic ticket exchange.

On ENTER, the usual Additional Collection or Refund fill-in-format will be presented, and must be completed as normal.

Electronic Ticket Records

Two electronic ticket records will now exist in the carrier’s internal database. If the original electronic ticket record is displayed, the exchanged coupons will be recorded as EXCH (exchanged) in the USE column e.g.

TKT: 125 1677 108392     NAME: EXCHANGE/EASYMR                 
                                                               
ISSUED: 19SEP00          FOP:CASH                               
PSEUDO: 0XF6  PLATING CARRIER: BA  ISO: NL  IATA: 88888881     
   USE  CR FLT  CLS  DATE BRDOFF TIME  ST F/B        FARE   CPN
   USED BA  423  C  10DEC AMSLHR  0715 OK COW1               1 
   EXCH BA 1474  C  14DEC LHRGLA  0815 OK COW1               2 
                                                               
FARE: EUR 1112.00 TAX:   9.50 NL TAX:  24.50 GB TAX:  10.50 UB 
TOTAL: EUR 1156.50                                             
                                                                
AMS BA LON BA(EH)GLA 5M728.84COW1  NUC 728.84 END ROE2.495667


Voiding An Electronic Ticket

An electronic ticket may be voided on the date of issue if no alterations have been made. If the voiding request is successful, a positive VOID response will be received, and the ticket is marked as VOID on the TINS report.

Input:                    TRV/08516771083851
Void electronic ticket number, to include 3 digit airline code, electronic ticket number with check digit.

Response:           
TICKET NO. 0851677108385 CHANGED TO VOID STATUS
>TRV/08516771083851


If the Electronic Ticket Record is displayed, all coupons will be recorded as VOID in the USE column.

TKT: 085 1677 108385     NAME: EXAMPLE/OPTAT                  
                                                               
ISSUED: 13SEP00          FOP:CASH                             
PSEUDO: 0XF6  PLATING CARRIER: SR  ISO: NL  IATA: 88888881    
   USE  CR FLT  CLS  DATE BRDOFF TIME  ST F/B        FARE   CPN
   VOID SR  785  J  10DEC AMSZRH  0715 OK JOW               1
                                                              
FARE: EUR  733.00 TAX:   9.50 NL TAX:  24.00 RN TAX:   1.00VV          
TOTAL: EUR  767.50                                            
                                                               
AMS SR(EH)ZRH M480.44JOW  NUC 480.44 END ROE2.495587

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