Effects Of Electronic Ticketing On The TINS Report

On the TINS report, an electronic ticket is identified by an E following the airline code. The same form serial numbers are allocated as used for paper tickets as shown in HMTN/D display.

Example of the TINS report for an OPTAT agency:

GALILEO NEDERLAND TESTROOM         TINS REPORT       13 JAN 01

CURRENCY CODE  EUR       IATA NUMBER 88888881                 

                                                              

A/L TKT/STOCK NBR  PASSENGER NAME    FARE     TAX   COMM   FOP

125E1677108335     ELECTRONIC/AMR    860.00   15.50  9.00 CCC/AX

001 1677108338     PAPER/LOUISMR    1165.00   20.50  9.00 CASH 

    8411167014

085P1677108336     RABBIT/JOSYMRS   1646.00   82.00  9.00 CASH 

    8411167013                                                 

125E1677108337     SMITH/JOHNMR     VOID 13SEP                  

|

E    electronic ticket type indicator

      P                        electronic ticket request, reverted to paper

                                Blank indicates a paper ticket was requested

On the report above, Mr Electronic's ticket is an electronic one. Mr Paper’s ticket is a paper ticket. An electronic ticket was attempted for Mrs Rabbit, but there was a failure and the ticket therefore reverted to a paper one. There was also a failure for Mr Smith, whereas the electronic ticketing transaction was cancelled. As the ticket number had already been taken from the ticket number stock, this ticket number is automatically marked as VOID on the TINS report.

For ATB agents the TINS will be identical with above display, except that also the stock coupons numbers used for electronic tickets will be listed.

Example of the TINS report for an ATB agency:

A/L TKT/STOCK NBR  PASSENGER NAME    FARE     TAX   COMM   FOP 

085E9900102605     ELECTRONIC/AMR   1465.00   86.50  7.00 CCC/AX

    9493952347-349                                             

160 9900102606     PAPER/ALEXMR     3169.00   26.00  7.00 INV

    9493952350-354                                             

125P9900102607     RABBIT/JOSYMRS   1003.00   15.50  9.00 INV

    9493952355-358                                             

082E9900102608     SMITH/JOHNMR     VOID 13SEP

Unsuccessful Electronic Ticket Request

If an electronic ticket request is not successful, the following error responses are returned.

Galileo Error Responses

ELECTRONIC TICKETING IS NOT AUTHORISED FOR YOUR AGENCY

ELECTRONIC TICKETING NOT AUTHORISED FOR BSP REGION

ELECTRONIC TICKETING NOT AUTHORISED FOR TICKET TYPE

ELECTRONIC TICKETING IS NOT AVAILABLE FOR YY
(where YY is the plating carrier in the ticket request input)

ITINERARY/PLATING CARRIER MISMATCH

Airline Error Responses

If the correct input is made, and Galileo’s initial checks as above are successful, the electronic ticketing request will be sent by a link to the validating carrier’s internal electronic ticketing database. Each participating carrier will determine acceptance or rejection of the request based on their own criteria. For example, individual airlines may choose to limit the number of segments they will accept for electronic ticketing and will reject a request that contains more than their maximum. Similarly, an airline may reject a request, which contains an open (YY) segment.

If an electronic ticketing request is rejected, an error response is returned advising why the request failed. The response provides 3 tab stops to choose if a paper ticket should be issued instead (either to the host agency or Satellite Ticket Printer as appropriate) or if the ticketing request should be cancelled.

Sample Error Response:

>*ET                                                   

ELECTRONIC TICKETING FAILED                             

ITINERARY NOT VALID FOR ETKT                           

TAB AND ENTER TO SELECT OPTION                         

ISSUE PAPER TICKET TO HOST  .          TO STP  ........

CANCEL TICKETING TRANSACTION  .

One of the option must be selected by tabbing to the appropriate prompt and entering X or the STP IATA number and >ENTER<.

If the option to print a paper ticket is used, the response is the normal ticket issuance response. This is reported on TINS report by the printed letter P.

If the option to cancel the ticketing request is selected, the response is as below and the Booking File is end-transacted.

ELECTRONIC TICKETING TRANSACTION CANCELLED 

RECORD LOCATOR: 3UE8XG                     

This is recorded on TINS report by a VOID for the allocated ticket number.

Link Errors

If there are problems with the link to the carrier, the following error response will be returned.

TICKETING LINK UNAVAILABLE – PLEASE RETRY

Credit Card Authorisation Errors

If a credit card is used as the form of payment for an electronic ticket, the authorisation request is sent out to the credit card company after Galileo has made its initial checks, but before the request is sent to the carrier. If a credit card error response is returned, the ticket request is not sent to the carrier. You must take the usual action according to the error message. If manual authorisation is later obtained, this may be input to the Booking File and a request for electronic ticketing must be repeated.